What are the privileges of prepaying GK orders?

  • Prepaid pre-orders for GK Figures and GK Robots will be granted 3% Cash Coupon Rebate of product price upon Shipment Notice  *see remarks I & II
  • Prepaid pre-orders will not be affected by price increase; for price decrease before Shipment Notice, difference will be refunded via Cash Coupon *see remarks III
  • Prepaid pre-orders will be processed with first priority
  • Items with more prepaid pre-orders will have higher priority while we are making purchase
  • System will update the order status automatically after arrival
I ) Rebate amount do not include shipping fee
II ) Valid for order placed on or after 26 November 2015
III) Please note that the price change does not apply to completed transactions, such as those in-stock orders that are fully-paid, or those orders that are under delivery in progress.


What are the privileges of prepaying Gathering orders?

  • Prepaid pre-orders for Gathering (Pre-painted Products) will be granted 2% Cash Coupon Rebate of product price upon Shipment Notice  *see remarks I & II
  • Prepaid pre-orders will not be affected by price increase; for price decrease before Shipment Notice, difference will be refunded via Cash Coupon  *see remarks III
  • Prepaid pre-orders will be processed with first priority
  • Items with more prepaid pre-orders will have higher priority while we are making purchase
  • System will update the order status automatically after arrival
I ) Rebate amount does not include shipping fee
II ) Not Valid for shipped orders before 23 September 2019
III) Please note that the price change does not apply to completed transactions, such as those in-stock orders that are fully-paid, or those orders that are under delivery in progress.


What are VIP's advantages?

Your account will be automatically upgraded to VIP once you have spent over US$150.00, or you can purchase our VIP Membership to enjoy the below privileges.
1. All items come with an Extra 7% Off
2. All unpaid Pre-orders placed before becoming VIP will be upgraded as VIP Price (except partially paid preorders)
3. Inquiries will be handled with higher priority
4. Enjoy exclusive discounts and promotions

Enter VIP Page from here.


Will price change in future affect to my Pre-orders?

Pre-order price remains unchanged when the price goes up. On the contrary, it will follow the Lowest Price in event of promotion or discount being offered. If you have already prepaid the order, we will refund the difference in the form of cash coupon. Please note that the price change does not apply to completed transactions, such as those in-stock orders that are fully-paid, or those orders that are under delivery in progress.

Example: If you pre-order product for US$50.00 and the price reduces to US$35.00 in a promotion, your pre-order price will become US$35.00. If you prepaid in full, we will refund US$15.00 cash coupon to you.


How to use quarterly consolidated shipment?

You can choose " Quarterly Consolidated Shipment " on the final confirmation page as shipping instruction when using the normal check out or instant checkout.

Our consolidated system works a bit differently than other services, to better explain this, if you have more than one orders and require us to ship them together, you can choose quarterly consolidated shipment; however the orders will be shipped together for all available item(s), meaning that if you have 2 preorder items and 1 in stock item in order XXXXX1, and you have another order #XXXXX2 with 1 in stock item, those in stock item(s) will leave our warehouse starting from specific dates in our calendar dedicated to ship all consolidated orders.
These dates are:
1st March, 1st June, 1st September, and 1st December.
We offer consolidated shipment for GK, modelling accessories. However, considering the safety over transit, we do not offer consolidate option for Gathering, PVC, Dolls and Others.


What areas does the postal service cover?

Registered Airmail, Speedpost (EMS) by HongKong Post had covered most country & region all over the world. Please take note that EMS offers service neither to any military restricted area nor military vessel; as for SF Express, they cover nearly 200 cities and more than 900 counties throughout Mainland China excluding Qinghai and Tibet; also for most district in Hong Kong, Taiwan, Macau & Singapore, for regions beyond SF Express service coverage, your package will be shipped to a neighbour area and you will be notified for pick-up.


How do I use my cash coupons?

At the checkout page, you will have the option to select the box to use your cash coupon balance automatically. If the current balance cannot cover the total price, please settle the outstanding amount by the selected payment method.
At the order page or payment page, please select " Use Cash Coupon ".

 


What credit card do we accept?

All credit cards issued from Countries Support by PayPal will be accepted.


How long do GK pre-orders take to stock?

E2046 works with different workshops and all of them have a different number of quotas for us to reach in order to be able to send a purchase order and start production.

We do not have approximate release dates on kits as this depends entirely on our customers puchasing said GK of interest, so please help us into reaching the quotas by promoting the pre-orders of your favorite GK with friends or communities. When the quota is reached & purchased order submitted, we will update the product listing with "Pre-order (Purchased)" status, this means that we will expect a delivery in a two - three months, you can also check up on Feature > Arrival Date https://www.e2046.com/arrival_date.php


Can I get a refund on canceled orders?

If you cancel an order, you will be refunded back as cash coupons without being charged a fee (except for deposits). If you request a refund back to your original payment method, we will need to charge a 10% administrative fee, please be sure to contact us to help you with this request.
If you cancel an order which has been sent our purchase order, you will be charged a 5% fee for order cancellation.

If we cancel your order with the reason that workshop or exporter cannot supply any more, then you can get back all refund without charge. (except PVC products)
 


[ Welcome Offer US$5 Rebate ] / [ Shortcut to VIP Membership ]