You may contact our customer service to cancel your orders at any time prior to shipment notice. However, a cancelation fee would be applied as per below circumstances.
1. For orders that we haven't yet sent a purchase order to the workshop for production, the cancelation fee is free of charge. While you have prepaid for your order, we will refund the amount back as cash coupon to your account.
2. If the status is Pre-order (Purchased) which purchase order was sent to the workshop for production and/or the item is in stock and you decide to cancel, please be advised that a 5% cancellation fee will be charged.
3. Regarding the products of Gathering(PF), PVC(PV), DOLL(DL) or Others(OT) orders, the deposit is non-refundable, if you decide to cancel your order, your deposit will not be refunded.