Can I get a refund on canceled orders?

If you cancel an order, you will be refunded back as cash coupons without being charged a fee (except for deposits). If you request a refund back to your original payment method, we will need to charge a 10% administrative fee, please be sure to contact us to help you with this request.
If you cancel an order which has been sent our purchase order, you will be charged a 5% fee for order cancellation.

If we cancel your order with the reason that workshop or exporter cannot supply any more, then you can get back all refund without charge.
 


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