Can I get a refund on canceled orders?

If you request to cancel a pre-order that we have not yet sent a purchase order to the shop for production, you will be refunded in the form of cash coupon. If you request a refund to your original payment method: Paypal, Credit Card, Alipay, Union Pay, HSBC or Taiwan Agent, a 10% administrative fee will be debited; for Paypal and credit card, an additional transaction fee of around US$5 will be charged by Paypal, be sure to contact us to help you with this request.

If you cancel an order for which our purchase order has been submitted, a 10% handling fee will be deducted (minimum US$5 if less than US$5) for order cancellation, or the deposit is non-refundable.

If we cancel your order for the reason that the workshop or supplier can no longer supply, a full amount will be refunded as cash coupon without an expiration date as a normal procedure. If you choose to refund to the original form of payment, there will be a transaction fee for refunds via Paypal.


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