Since March 16, 2020, if choosing S.F. Express, Taiwan recipients are required by the customs to download the "EZ WAY Easy App" for Real-name Authentication" and online customs declaration. If the customer fails to provide a real-name verification number within 7 days, packages will be returned to the sender.
The following links may help to complete the registration;
1) Download the "EZ WAY" app and register your name, ID card and mobile number
2) "Real name authentication number" will be provided in the app
After obtaining the real name verification number, please log in to our website, "My Account", "Account Setting", and fill in the real name verification number; we will display it on the packages for customs inspection.